Overview
ISO 20000 certification implies an IT service organisation is conscious about their customers, committed to service quality, and has implemented a number of internal controls that ensures fulfilment of IT Service Level Agreement, and IT availability risks.
Our consulting approaches are simple, easy to comprehend processes – which enables the organisation to achieve what we have learned over the years. We have implemented ISO 20000 for large IT user organisations that involved Banking, Government, Telecom Operator, Cloud Service Provider, and Access Control Solution Provider.
What makes us unique is our involvement in ensuring IT fulfils business objectives, thereby ensuring IT is achieving service excellence. Some of the other unique features are our IT service catalogue, our IT SLA between business and IT, our comprehensive documentation, 3-Dimension tracking, our performance reports, our insistence on knowledge transfer, and our zero-defect ISO 20000 certification – all of these contribute to how we ensure you get better return of your investment.
Phases of Consultancy
Know your Business Objective rather know you
- What you do?
- How do you do?
- What do you use?
- How much automation is involved?
- Strive to Map is with the standard requirement
Context & Risk assessment along with Gap Analysis
- Know your interested parties, internal and external issues
- Assess business risk and recommend treatment
- Roadmap to bridge the identified gaps
Define Management System (Reverse Engineering)
- Upgrade what you have
- Translate your business practices into compliance-speak with easy-to-use Process & templates
- A very slim set of policies, procedures, template and guideline
Training workshop
- InfoSec Awareness
- Risk Management
- Process Owner’s training
Performance Monitoring
- What is your pain area?
- Where do you expect improvement?
- Define Performance Objective
- Derive Performance
- Analyse Trend
Program Management
- Progress monitoring
- Status overview to Management
- Continuous Record review
- Facilitation to Process Owners
Internal Audit
- Internal Audit to ensure readiness
- NC closure and trend analysis
External Certification Support
- Identify right Certification partner
- Collaboration
- Guidance for NC closure (If any)
- Be there to Celebrate Success
Related Services
CMMi SVC ver 2.0 up to Level 5
It defines a standard process framework, helping to ensure that the best practices of your company and industry are not only adopted once, but captured over the long term.
ISO 27001/ISO 27002 - Information Security (ISMS)
Ensuring Information Security is defined, implemented, measured and audited in products, services and processes, resulting in business protection and successful ISO 27001 certification
ISO 9001 - Quality (QMS)
Effective & Controlled delivery management followed by ROI, customer satisfaction and First-time right implementation.
ISO 22301 - Business Continuity (BCMS)
Ensures that Business Continuity and Disaster recovery capability is defined, documented and tested So your organization has developed resiliency and improved risk management.
Risk Management
Risk management training can help your team to recognise and understand how managing their risk benefits them, their performance and the broader enterprise.
Internal Auditor
An internal auditor (IA) is a trained professional tasked with providing independent and objective evaluations of company financial and operational business activities.